• Freshservice

  • Freshservice

    Freshservice is a cloud-based IT service management (ITSM) platform that also supports customer management. 1 It provides a help desk with ticketing, self-service portals, and automation to streamline IT support, manage internal requests, and improve service delivery for both internal and external customers

Relevant Sub categories

Help Desk Management

Automates customer support, ticket tracking, and IT service requests. Used by IT teams and customer support departments.

Incident Management (IcM)

Tracks, manages, and resolves IT and security incidents. Used by IT service desks and security teams.

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