• Calabrio

  • Calabrio

    Calabrio is a workforce optimization platform for contact centers. It includes features such as call recording, quality management, and analytics, allowing businesses to improve agent performance, enhance customer service, and make data-driven decisions to optimize their contact center operations

Relevant Sub categories

Contact Center Management

Platforms that help businesses manage customer service centers by optimizing call routing, automating workflows, and analyzing customer interactions. Used by customer support teams and call center managers.

Workforce Planning

A human resources and strategic planning tool that helps organizations forecast staffing needs, optimize resource allocation, and track employee performance. Large enterprises, staffing agencies, and government organizations use it to align workforce capabilities with business goals. It improves hiring decisions, reduces workforce gaps, and enhances productivity through data-driven insights.

Relevant Products
Exact Exact
Infor Dynamic Enterprise Performance Management Infor Dynamic Enterprise Performance Management
SAP ERP Central Component (ECC) SAP ERP Central Component (ECC)
SAP ERP Central Component (ECC) 5.0 SAP ERP Central Component (ECC) 5.0
SAP ERP Central Component (ECC) 6.0 SAP ERP Central Component (ECC) 6.0
SAP R/3 SAP R/3
Workday Workday
DialogTech DialogTech
Google Contact Center AI Google Contact Center AI
Google Dialogflow Google Dialogflow
Kronos Workforce Dimensions Suite Kronos Workforce Dimensions Suite
Nice inContact Nice inContact
Tethr Tethr
Voci Voci
ClearCompany ClearCompany
Cornerstone OnDemand Cornerstone OnDemand
Epicor HCM Epicor HCM
HiringThing HiringThing
HRsmart HRsmart
IBM Smarter Workforce IBM Smarter Workforce
OrangeHRM OrangeHRM
Paycom Paycom
PayScale (All Products) PayScale (All Products)
Peoplefluent (All Products) Peoplefluent (All Products)
SHL SHL
Taleo Recruit Taleo Recruit
Visier People Visier People
Zwayam Zwayam
Nuance Analytics Nuance Analytics
Nuance Insights Nuance Insights
ADP TotalSource ADP TotalSource
Exact for HRM Exact for HRM
Oracle PeopleSoft Oracle PeopleSoft
Oracle Work Life Solutions Cloud Oracle Work Life Solutions Cloud
Oracle Workforce Rewards Cloud Oracle Workforce Rewards Cloud
PeopleStreme PeopleStreme
Sage HRMS Sage HRMS
Manpower Manpower
Meta4 Meta4
Onshift Onshift
Visibility ERP Visibility ERP
Assignar Assignar
3CLogic 3CLogic
8x8 ContactNow 8x8 ContactNow
Acarda Acarda
Aceyus Aceyus
Acqueon Acqueon
Afiniti Enterprise Behavioral Pairing Afiniti Enterprise Behavioral Pairing
Aheeva Aheeva
Aircall Aircall
Alcatel-Lucent OmniTouch Alcatel-Lucent OmniTouch
Amazon Connect Amazon Connect
Amdocs Smart Client Amdocs Smart Client
Ameyo Ameyo
Aquila Contact Center Aquila Contact Center
Aspect Unified IP Aspect Unified IP
Aspect Zipwire Aspect Zipwire
Autom8 Autom8
Avaya Aura Call Center Elite Avaya Aura Call Center Elite
Avaya Aura Contact Center Avaya Aura Contact Center
Avaya Call Management System Avaya Call Management System
Avaya Callback Assist Avaya Callback Assist
Avaya Contact Analyzer Avaya Contact Analyzer
Avaya Contact Center Control Manager Avaya Contact Center Control Manager
Avaya Contact Center Performance Management Avaya Contact Center Performance Management
Avaya IQ Avaya IQ
Avaya Proactive Contact Avaya Proactive Contact
Bright Pattern Bright Pattern
Calibrus Calibrus
CallMiner CallMiner
CallRail CallRail
CallSource CallSource
CallTools CallTools
CallTrackingMetrics CallTrackingMetrics
Cincom Synchrony Cincom Synchrony
Cisco Packaged Contact Center Enterprise Cisco Packaged Contact Center Enterprise
Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Enterprise
Cisco Webex Contact Center Cisco Webex Contact Center
Connecsy for Avaya Communication Platform Connecsy for Avaya Communication Platform
ConnectFirst ConnectFirst
Convergys Convergys
Convirza Convirza
Convoso Convoso
Dixa Dixa
Echopass Echopass
Elevio Elevio
Empirix Contact Center Assurance Empirix Contact Center Assurance
Enghouse Interactive Enghouse Interactive
Five9 Five9
FluentStream FluentStream
FrontRange Voice FrontRange Voice
Genesys (All Products) Genesys (All Products)
Genesys CIM Platform Genesys CIM Platform
Genesys Contact Center Genesys Contact Center
Genesys Inbound Genesys Inbound
Genesys Outbound Genesys Outbound
Genesys PureCloud Genesys PureCloud
Genesys PureConnect Genesys PureConnect
Genesys PureEngage Genesys PureEngage
Genesys SIP Genesys SIP
Gentrack Junifer Gentrack Junifer
Huawei eSpace Unified Communications Huawei eSpace Unified Communications
IBM WebSphere Voice Response for AIX IBM WebSphere Voice Response for AIX
Interactive Intelligence Interactive Intelligence
Interactive Intelligence Interaction Dialer Interactive Intelligence Interaction Dialer
Interactive Intelligence Interaction Recorder Interactive Intelligence Interaction Recorder
Intermedia Contact Center Intermedia Contact Center
Invoca Invoca
KANA Software KANA Software
KeyMetric KeyMetric
Kixie Kixie
Kunnect Kunnect
LiveOps LiveOps
LiveVox LiveVox
Manhattan Contact Center Manhattan Contact Center
Matrixx Matrixx
Microsoft Customer Care Framework Microsoft Customer Care Framework
Microsoft Dynamics 365 for Customer Service Microsoft Dynamics 365 for Customer Service
MindTouch MindTouch
Mitel Contact Center Solutions Mitel Contact Center Solutions
NewVoiceMedia NewVoiceMedia
NICE Real-Time Impact NICE Real-Time Impact
Noble Outbound Noble Outbound
Now Interact Now Interact
Nuance IVR Tooling Suite Nuance IVR Tooling Suite
Oaisys Oaisys
Odigo Odigo
OpenScape Cloud Contact Center OpenScape Cloud Contact Center
Oracle Contact Center Anywhere Oracle Contact Center Anywhere
Oracle Interaction Center Oracle Interaction Center
Oracle TeleSales Oracle TeleSales
osTicket osTicket
PanTerra Streams PanTerra Streams
Parrot Cloud Call Center Parrot Cloud Call Center
prairieFyre prairieFyre
Promoter.io Promoter.io
RapidDeploy RapidDeploy
Refractive Dialer Refractive Dialer
Reputation.com Reputation.com
RingCentral Contact Center RingCentral Contact Center
Salesforce Service Cloud Salesforce Service Cloud
Samwin Contact Center Samwin Contact Center
SAP Contact Center SAP Contact Center
Siebel Contact Center Siebel Contact Center
Signius Signius
Slaask Slaask
SynXis Voice Agent SynXis Voice Agent
Talkdesk Talkdesk
TeleSign TeleSign
Tellme Networks Tellme Networks
Telmetrics Telmetrics
Twilio Flex Twilio Flex
UJET UJET
VanillaSoft VanillaSoft
VICIdial VICIdial
Vocalcom Vocalcom
VoiceBase VoiceBase
Voxify Voxify
WorkMarket WorkMarket
Xenialab Xenialab
SAP Work Manager SAP Work Manager
Oracle HCM Cloud Oracle HCM Cloud
Workday Grants Management Workday Grants Management
Jobscope ERP Jobscope ERP
Kenandy Cloud ERP Kenandy Cloud ERP
Works Applications Works Applications
Medisolution Virtuo Medisolution Virtuo
Ramco Ramco
ServiceBridge ServiceBridge
AcuStaf AcuStaf
ADP Compass ADP Compass
ADP DataCloud ADP DataCloud
ADP Mobile ADP Mobile
AgileOne AgileOne
AgileOne Acceleration AgileOne Acceleration
AgilQuest AgilQuest
Alight (All Products) Alight (All Products)
Ascender Ascender
Avionte Avionte
Beeline Beeline
BetterUp BetterUp
BIPO BIPO
Bizimply Bizimply
Calabrio Workforce Management Calabrio Workforce Management
CoreHR CoreHR
Crown Crown
Culture Amp Culture Amp
ExponentHR ExponentHR
HR2000 HR2000
Infor Global Human Resources Infor Global Human Resources
Infor Workforce Management Infor Workforce Management
JBDev JBDev
JD Edwards World Human Resource Management JD Edwards World Human Resource Management
Kronos iSeries Central Kronos iSeries Central
Kronos Staffrunner Kronos Staffrunner
Kronos Visionware Kronos Visionware
Kronos Workforce Central Kronos Workforce Central
Kronos Workforce Management Kronos Workforce Management
Kronos Workforce Ready Kronos Workforce Ready
Kudos Kudos
MBO Partners MBO Partners
Motivosity Motivosity
Netive Netive
NurseGrid NurseGrid
Officevibe Officevibe
Oracle Human Capital Management (HCM) Oracle Human Capital Management (HCM)
Oracle Human Resources Oracle Human Resources
Oracle Taleo Succession Planning Cloud Service Oracle Taleo Succession Planning Cloud Service
Oracle Workforce Management Oracle Workforce Management
OrgPublisher OrgPublisher
ORTEC Harmony ORTEC Harmony
PeopleCube PeopleCube
PeopleMatter PeopleMatter
PeopleSoft ePerformance PeopleSoft ePerformance
PeopleStrategy eHCM PeopleStrategy eHCM
Pingboard Pingboard
PolyOptimum PolyOptimum
Raet Raet
RGBSI RGBSI
RigUp RigUp
Salesforce.com Rypple Salesforce.com Rypple
SAP Fieldglass SAP Fieldglass
SAP SuccessFactors SAP SuccessFactors
SAP SuccessFactors Business Execution Suite SAP SuccessFactors Business Execution Suite
SAP Workforce Forecasting and Scheduling SAP Workforce Forecasting and Scheduling
SAP Workforce Management (WFM) SAP Workforce Management (WFM)
Schedule360 Schedule360
ScheduleSoft ScheduleSoft
SD Worx SD Worx
ShiftHound ShiftHound
ShiftWise ShiftWise
SilkRoad HRMS SilkRoad HRMS
SumTotal SumTotal
Swile Swile
VectorVMS VectorVMS
VSS Pro VSS Pro
Workday HCM Reporting and Analytics Workday HCM Reporting and Analytics
Workday Human Capital Management Workday Human Capital Management
Workday Human Resource Management Workday Human Resource Management
Workday People Analytics Workday People Analytics
Workday Professional Services Automation Workday Professional Services Automation
Workday Workforce Planning Workday Workforce Planning
Works Applications HR Suite Works Applications HR Suite
Interflex SP-Expert Interflex SP-Expert
API Healthcare API Healthcare
Cerner Clairvia Cerner Clairvia
Kronos Workforce periOp Scheduler Kronos Workforce periOp Scheduler
ShiftWizard ShiftWizard
Beeline Workforce Management Beeline Workforce Management
Oracle Project Resource Management Oracle Project Resource Management
Workday Projects Workday Projects
Agilefant Agilefant
RealPage Facilities Management RealPage Facilities Management
OpenText Qfiniti OpenText Qfiniti
JDA JDA
Logility Logility
Cisco Unified Contact Center Express Cisco Unified Contact Center Express
Aspect Voxeo Aspect Voxeo
Atoss Atoss
Cisco Unified Workforce Optimization Cisco Unified Workforce Optimization
Deltek (All Products) Deltek (All Products)
FieldAware FieldAware
FieldConnect FieldConnect
Intapp Pricing Intapp Pricing
Intapp Time Intapp Time
Kallidus Kallidus
Microsoft Dynamics 365 Field Service Microsoft Dynamics 365 Field Service
S2K Vision S2K Vision
ServiceMax ServiceMax
Telogis Telogis
Verisk 3E Verisk 3E

User list of Calabrio

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