• Interactive Intelligence

  • Interactive Intelligence

    Interactive Intelligence is a cloud-based contact center solution offering a suite of tools for managing customer interactions across multiple channels. It includes call routing, workforce optimization, and analytics, enabling businesses to improve customer service, increase efficiency, and enhance overall contact center performance.

Relevant Sub categories

Contact Center Management

Platforms that help businesses manage customer service centers by optimizing call routing, automating workflows, and analyzing customer interactions. Used by customer support teams and call center managers.

User/Customer Experience (Marketing & Digital Marketing)

A tool that collects user feedback, analyzes behavior, and optimizes digital interactions. E-commerce, SaaS, and service-based businesses use it to enhance product usability and customer satisfaction. It drives customer retention and improves product design.

User/Customer Experience (Customer Management)

A tool that collects user feedback, analyzes behavior, and optimizes digital interactions. E-commerce, SaaS, and service-based businesses use it to enhance product usability and customer satisfaction. It drives customer retention and improves product design.

Relevant Products
Astute Solutions Astute Solutions
DialogTech DialogTech
Google Contact Center AI Google Contact Center AI
Google Dialogflow Google Dialogflow
Kitewheel Kitewheel
Nice inContact Nice inContact
Reflektion Reflektion
Tethr Tethr
Voci Voci
Adobe Experience Manager Forms Adobe Experience Manager Forms
Appcelerator Appcelerator
Axure RP Axure RP
BCGSoft BCGSoft
Dynatrace Real User Monitoring Dynatrace Real User Monitoring
Dynatrace User Experience Management Dynatrace User Experience Management
Mendix Mendix
Micro Focus AppPulse Active Micro Focus AppPulse Active
SAP C/4 HANA SAP C/4 HANA
SAP Fiori SAP Fiori
SuiteCX SuiteCX
Xamarin Xamarin
Nuance Analytics Nuance Analytics
Nuance Insights Nuance Insights
Espressive Barista Espressive Barista
IBM Watson Customer Experience Analytics IBM Watson Customer Experience Analytics
SandSIV SandSIV
Cloudinary Cloudinary
Eyeota Eyeota
Pega Customer Decision Hub Pega Customer Decision Hub
Salesforce Interaction Studio Salesforce Interaction Studio
Bold360 Bold360
iSKY iSKY
Moxie Software Moxie Software
Cincom Cincom
3CLogic 3CLogic
8x8 ContactNow 8x8 ContactNow
Acarda Acarda
Aceyus Aceyus
Acqueon Acqueon
Afiniti Enterprise Behavioral Pairing Afiniti Enterprise Behavioral Pairing
Aheeva Aheeva
Aircall Aircall
Alcatel-Lucent OmniTouch Alcatel-Lucent OmniTouch
Amazon Connect Amazon Connect
Amdocs Smart Client Amdocs Smart Client
Ameyo Ameyo
Aquila Contact Center Aquila Contact Center
Aspect Unified IP Aspect Unified IP
Aspect Zipwire Aspect Zipwire
Autom8 Autom8
Avaya Aura Call Center Elite Avaya Aura Call Center Elite
Avaya Aura Contact Center Avaya Aura Contact Center
Avaya Call Management System Avaya Call Management System
Avaya Callback Assist Avaya Callback Assist
Avaya Contact Analyzer Avaya Contact Analyzer
Avaya Contact Center Control Manager Avaya Contact Center Control Manager
Avaya Contact Center Performance Management Avaya Contact Center Performance Management
Avaya IQ Avaya IQ
Avaya Proactive Contact Avaya Proactive Contact
Bright Pattern Bright Pattern
Calabrio Calabrio
Calibrus Calibrus
CallMiner CallMiner
CallRail CallRail
CallSource CallSource
CallTools CallTools
CallTrackingMetrics CallTrackingMetrics
Cincom Synchrony Cincom Synchrony
Cisco Packaged Contact Center Enterprise Cisco Packaged Contact Center Enterprise
Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Enterprise
Cisco Webex Contact Center Cisco Webex Contact Center
Connecsy for Avaya Communication Platform Connecsy for Avaya Communication Platform
ConnectFirst ConnectFirst
Convergys Convergys
Convirza Convirza
Convoso Convoso
Dixa Dixa
Echopass Echopass
Elevio Elevio
Empirix Contact Center Assurance Empirix Contact Center Assurance
Enghouse Interactive Enghouse Interactive
Five9 Five9
FluentStream FluentStream
FrontRange Voice FrontRange Voice
Genesys (All Products) Genesys (All Products)
Genesys CIM Platform Genesys CIM Platform
Genesys Contact Center Genesys Contact Center
Genesys Inbound Genesys Inbound
Genesys Outbound Genesys Outbound
Genesys PureCloud Genesys PureCloud
Genesys PureConnect Genesys PureConnect
Genesys PureEngage Genesys PureEngage
Genesys SIP Genesys SIP
Gentrack Junifer Gentrack Junifer
Huawei eSpace Unified Communications Huawei eSpace Unified Communications
IBM WebSphere Voice Response for AIX IBM WebSphere Voice Response for AIX
Interactive Intelligence Interaction Dialer Interactive Intelligence Interaction Dialer
Interactive Intelligence Interaction Recorder Interactive Intelligence Interaction Recorder
Intermedia Contact Center Intermedia Contact Center
Invoca Invoca
KANA Software KANA Software
KeyMetric KeyMetric
Kixie Kixie
Kunnect Kunnect
LiveOps LiveOps
LiveVox LiveVox
Manhattan Contact Center Manhattan Contact Center
Matrixx Matrixx
Microsoft Customer Care Framework Microsoft Customer Care Framework
Microsoft Dynamics 365 for Customer Service Microsoft Dynamics 365 for Customer Service
MindTouch MindTouch
Mitel Contact Center Solutions Mitel Contact Center Solutions
NewVoiceMedia NewVoiceMedia
NICE Real-Time Impact NICE Real-Time Impact
Noble Outbound Noble Outbound
Now Interact Now Interact
Nuance IVR Tooling Suite Nuance IVR Tooling Suite
Oaisys Oaisys
Odigo Odigo
OpenScape Cloud Contact Center OpenScape Cloud Contact Center
Oracle Contact Center Anywhere Oracle Contact Center Anywhere
Oracle Interaction Center Oracle Interaction Center
Oracle TeleSales Oracle TeleSales
osTicket osTicket
PanTerra Streams PanTerra Streams
Parrot Cloud Call Center Parrot Cloud Call Center
prairieFyre prairieFyre
Promoter.io Promoter.io
RapidDeploy RapidDeploy
Refractive Dialer Refractive Dialer
Reputation.com Reputation.com
RingCentral Contact Center RingCentral Contact Center
Salesforce Service Cloud Salesforce Service Cloud
Samwin Contact Center Samwin Contact Center
SAP Contact Center SAP Contact Center
Siebel Contact Center Siebel Contact Center
Signius Signius
Slaask Slaask
SynXis Voice Agent SynXis Voice Agent
Talkdesk Talkdesk
TeleSign TeleSign
Tellme Networks Tellme Networks
Telmetrics Telmetrics
Twilio Flex Twilio Flex
UJET UJET
VanillaSoft VanillaSoft
VICIdial VICIdial
Vocalcom Vocalcom
VoiceBase VoiceBase
Voxify Voxify
WorkMarket WorkMarket
Xenialab Xenialab
OpenText Web Experience Management OpenText Web Experience Management
Revcontent Revcontent
Avaya Contact Center Avaya Contact Center
C3i Solutions C3i Solutions
Centercode Centercode
Cisco Contact Center Cisco Contact Center
CleverTap CleverTap
Kustomer Kustomer
Nicereply Nicereply
Oracle Food and Beverage Oracle Food and Beverage
Oracle RightNow Web Experience Oracle RightNow Web Experience
PatronManager PatronManager
Sabio Sabio
SMG SMG
Sunshine Conversations Sunshine Conversations
SysTrack SysTrack
Udesk Udesk
Whatfix Whatfix
Concentrix Concentrix
ForeSee CX Suite ForeSee CX Suite
Freshdesk Freshdesk
FullStory FullStory
Liferay Liferay
Skilljar Skilljar
WalkMe WalkMe
MouseStats MouseStats
Segment Analytics.js Segment Analytics.js
Siebel Universal Customer Master (UCM) Siebel Universal Customer Master (UCM)
Forrester Forrester
Squarespace Squarespace
Acquia Open Digital Experience Platform Acquia Open Digital Experience Platform
Bloomreach Experience Cloud Bloomreach Experience Cloud
Liferay DXP Liferay DXP
Sitecore Experience Platform Sitecore Experience Platform
Adobe Experience Platform Adobe Experience Platform
Microsoft Customer Experience Management Microsoft Customer Experience Management
OpenText Communications Center Enterprise (CCE) OpenText Communications Center Enterprise (CCE)
Oracle Documaker Oracle Documaker
Aternity End User Experience Monitoring Aternity End User Experience Monitoring
Knoa Knoa
Fenergo Fenergo
Cayzu Cayzu
Deskero Deskero
Freshcaller Freshcaller
Front Desk Front Desk
HappyFox HappyFox
Novo Help Desk Novo Help Desk
Phaseware Phaseware
Sugester Sugester
Okta Identity Cloud Okta Identity Cloud
Google Classroom Google Classroom
Arm Treasure Data Arm Treasure Data
Flybits Flybits
Fospha Fospha
MetrixLab MetrixLab
Oracle Maxymiser Oracle Maxymiser
Oracle Subscription Management Oracle Subscription Management
Sailthru Sailthru
SendGrid SendGrid
ShopGate ShopGate
RichRelevance RichRelevance
Art19 Art19
EngageOne Video EngageOne Video
Clicktale Clicktale
UserReplay UserReplay
Yandex Metrica Yandex Metrica
Microsoft Office Microsoft Office
InVision InVision
Zoom Analytics Zoom Analytics
Hoopla Hoopla
Review Ninja Review Ninja
Narvar Narvar
Adobe Fireworks Adobe Fireworks
Adobe Target Adobe Target
Akamai Identity Cloud Akamai Identity Cloud
Annex Cloud Annex Cloud
AskNicely AskNicely
Backbase Backbase
Boxever Boxever
Certona Certona
Cheetah Experiences Cheetah Experiences
Cisco Unified Contact Center Express Cisco Unified Contact Center Express
CodeBaby CodeBaby
CrownPeak CrownPeak
Custora Custora
Delivr Delivr
Easypromos Easypromos
eGain (All Products) eGain (All Products)
Emolytics Emolytics
Eptica Eptica
Esko WebCenter Esko WebCenter
Etracker Etracker
Facebook Pixel Facebook Pixel
Feefo Feefo
Fonecta Fonecta
Geomant (All Products) Geomant (All Products)
Glint Glint
Globys Globys
Google Groups Google Groups
Inframark Inframark
InMoment InMoment
InTouch Insight InTouch Insight
Jacada Jacada
Kaizen Platform Kaizen Platform
KUBRA KUBRA
LoginRadius LoginRadius
MaritzCX MaritzCX
Medallia Medallia
Modernizr Modernizr
Monetate Monetate
NextBee NextBee
OpenText Optimost OpenText Optimost
Optimizely Optimizely
Optimove Optimove
Oracle Service Cloud Oracle Service Cloud
Peerius Peerius
Pendo Pendo
PeopleMetrics PeopleMetrics
Personyze Personyze
Pluck Pluck
Popcorn Metrics Popcorn Metrics
Quadient Inspire Quadient Inspire
Qubit (All Products) Qubit (All Products)
Reputology Reputology
ResponseTek ResponseTek
Robin Robin
SAP User Experience Monitoring (UXMon) SAP User Experience Monitoring (UXMon)
SAS Customer Intelligence 360 SAS Customer Intelligence 360
Satmetrix NPX Satmetrix NPX
SeeVolution SeeVolution
SeeWhy SeeWhy
ServiceRocket ServiceRocket
ShinyStat ShinyStat
Sitecore Sitecore
SiteGround SiteGround
SublimeVideo SublimeVideo
TrustYou TrustYou
Usabilla Usabilla
UsableNet UsableNet
UserTesting UserTesting
UserZoom UserZoom
Vision Critical Vision Critical
Visual Visitor Visual Visitor
Wootric Wootric
Yummly Yummly
ZineOne ZineOne

User list of Interactive Intelligence

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