• Genesys PureConnect

  • Genesys PureConnect

    Genesys PureConnect is a unified contact center solution that combines multichannel support, real-time analytics, and intelligent routing. It helps businesses deliver seamless customer experiences by integrating voice, chat, and email communication while optimizing agent performance and service delivery.

Relevant Sub categories

Contact Center Management

Platforms that help businesses manage customer service centers by optimizing call routing, automating workflows, and analyzing customer interactions. Used by customer support teams and call center managers.

User/Customer Experience (Marketing & Digital Marketing)

A tool that collects user feedback, analyzes behavior, and optimizes digital interactions. E-commerce, SaaS, and service-based businesses use it to enhance product usability and customer satisfaction. It drives customer retention and improves product design.

User/Customer Experience (Customer Management)

A tool that collects user feedback, analyzes behavior, and optimizes digital interactions. E-commerce, SaaS, and service-based businesses use it to enhance product usability and customer satisfaction. It drives customer retention and improves product design.

VOIP

A digital communication tool that allows voice calls over the internet instead of traditional phone lines. Businesses, call centers, and remote teams use it to reduce telecommunication costs and improve connectivity. It enhances global communication and collaboration.

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User list of Genesys PureConnect

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