• Satmetrix NPX

  • Satmetrix NPX

    Satmetrix NPX (now part of NICE) was a customer experience (CX) management platform focused on Net Promoter Score (NPS) programs. It helped businesses collect, analyze, and act on customer feedback to improve loyalty and drive business growth by understanding and addressing customer needs and pain points.

Relevant Sub categories

User/Customer Experience (Marketing & Digital Marketing)

A tool that collects user feedback, analyzes behavior, and optimizes digital interactions. E-commerce, SaaS, and service-based businesses use it to enhance product usability and customer satisfaction. It drives customer retention and improves product design.

User/Customer Experience (Customer Management)

A tool that collects user feedback, analyzes behavior, and optimizes digital interactions. E-commerce, SaaS, and service-based businesses use it to enhance product usability and customer satisfaction. It drives customer retention and improves product design.

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User list of Satmetrix NPX

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