• Freshdesk

  • Freshdesk

    Freshdesk is a cloud-based customer support platform that integrates with CRM systems to manage customer queries, automate workflows, and provide multi-channel support, enhancing customer service.

Relevant Sub categories

Customer Success (Marketing & Digital Marketing)

Platforms that help businesses track customer engagement, retention, and satisfaction. Used by customer success managers to improve client relationships and reduce churn.

Help Desk Management

Automates customer support, ticket tracking, and IT service requests. Used by IT teams and customer support departments.

User/Customer Experience (Marketing & Digital Marketing)

A tool that collects user feedback, analyzes behavior, and optimizes digital interactions. E-commerce, SaaS, and service-based businesses use it to enhance product usability and customer satisfaction. It drives customer retention and improves product design.

User/Customer Experience (Customer Management)

A tool that collects user feedback, analyzes behavior, and optimizes digital interactions. E-commerce, SaaS, and service-based businesses use it to enhance product usability and customer satisfaction. It drives customer retention and improves product design.

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Priority ERP Priority ERP
Sage 100 Sage 100
SAP ERP Central Component (ECC) SAP ERP Central Component (ECC)
SAP ERP Central Component (ECC) 5.0 SAP ERP Central Component (ECC) 5.0
SAP ERP Central Component (ECC) 6.0 SAP ERP Central Component (ECC) 6.0
AgentBot AgentBot
Astute Solutions Astute Solutions
Avaya Ava Avaya Ava
Kitewheel Kitewheel
OpenSpan OpenSpan
Reflektion Reflektion
Amelia Amelia
Adobe Experience Manager Forms Adobe Experience Manager Forms
Appcelerator Appcelerator
Axure RP Axure RP
BCGSoft BCGSoft
Dynatrace Real User Monitoring Dynatrace Real User Monitoring
Dynatrace User Experience Management Dynatrace User Experience Management
Mendix Mendix
Micro Focus AppPulse Active Micro Focus AppPulse Active
SAP C/4 HANA SAP C/4 HANA
SAP Fiori SAP Fiori
SuiteCX SuiteCX
Xamarin Xamarin
Amazon Personalize Amazon Personalize
Espressive Barista Espressive Barista
FireScope FireScope
IBM Watson Customer Experience Analytics IBM Watson Customer Experience Analytics
Moveworks Moveworks
SandSIV SandSIV
Sophie Sophie
Symphony SummitAI Symphony SummitAI
Zendesk Guide Zendesk Guide
Cloudinary Cloudinary
Eyeota Eyeota
Oracle PeopleSoft Oracle PeopleSoft
Pega Customer Decision Hub Pega Customer Decision Hub
Salesforce Interaction Studio Salesforce Interaction Studio
Aurea Process Aurea Process
Intellect Intellect
Bold360 Bold360
iSKY iSKY
Moxie Software Moxie Software
EZOfficeInventory EZOfficeInventory
Cincom Cincom
Commusoft Commusoft
ConnectWise ConnectWise
Visibility ERP Visibility ERP
8x8 ContactNow 8x8 ContactNow
Aheeva Aheeva
Alcatel-Lucent OmniTouch Alcatel-Lucent OmniTouch
Amazon Connect Amazon Connect
Ameyo Ameyo
Aspect Unified IP Aspect Unified IP
Aspect Zipwire Aspect Zipwire
Autom8 Autom8
Avaya Aura Call Center Elite Avaya Aura Call Center Elite
Avaya Contact Center Control Manager Avaya Contact Center Control Manager
Avaya Contact Center Performance Management Avaya Contact Center Performance Management
CallMiner CallMiner
Cisco Packaged Contact Center Enterprise Cisco Packaged Contact Center Enterprise
Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Enterprise
Convergys Convergys
Convoso Convoso
Dixa Dixa
Elevio Elevio
Enghouse Interactive Enghouse Interactive
Genesys Outbound Genesys Outbound
Genesys PureConnect Genesys PureConnect
Genesys SIP Genesys SIP
Interactive Intelligence Interactive Intelligence
Interactive Intelligence Interaction Recorder Interactive Intelligence Interaction Recorder
KANA Software KANA Software
LiveVox LiveVox
Microsoft Customer Care Framework Microsoft Customer Care Framework
MindTouch MindTouch
Now Interact Now Interact
Oracle Interaction Center Oracle Interaction Center
osTicket osTicket
Promoter.io Promoter.io
Reputation.com Reputation.com
Salesforce Service Cloud Salesforce Service Cloud
Siebel Contact Center Siebel Contact Center
SynXis Voice Agent SynXis Voice Agent
TeleSign TeleSign
Twilio Flex Twilio Flex
iSupport Software iSupport Software
LiveHelpNow LiveHelpNow
Userlike Userlike
Evergage Evergage
OpenText Web Experience Management OpenText Web Experience Management
Revcontent Revcontent
A1 Tracker A1 Tracker
Aptos CRM Aptos CRM
Avaya Contact Center Avaya Contact Center
BirdEye BirdEye
C3i Solutions C3i Solutions
Centercode Centercode
Cisco Contact Center Cisco Contact Center
CleverTap CleverTap
Copper Copper
Decooda Decooda
Freshsuccess Freshsuccess
Frosmo Frosmo
Infor CloudSuite CRM Infor CloudSuite CRM
inQuba inQuba
Kustomer Kustomer
NetSuite CRM NetSuite CRM
Nicereply Nicereply
Oracle Food and Beverage Oracle Food and Beverage
Oracle RightNow Web Experience Oracle RightNow Web Experience
PatronManager PatronManager
PeopleSoft CRM PeopleSoft CRM
Pointillist Pointillist
Sabio Sabio
Salesforce CRM Salesforce CRM
SalesforceIQ SalesforceIQ
SMG SMG
Strativity Strativity
Sunshine Conversations Sunshine Conversations
SysTrack SysTrack
Teamgate CRM Teamgate CRM
Totango Totango
Tour de Force CRM Tour de Force CRM
Udesk Udesk
Usermind Usermind
UXPressia UXPressia
Whatfix Whatfix
Advent Software Advent Software
Appcues Appcues
ARCOS (All Products) ARCOS (All Products)
Cisco Finesse Cisco Finesse
Cisco Unified Web Interaction Manager Cisco Unified Web Interaction Manager
Concentrix Concentrix
Fanplayr Fanplayr
FieldEdge FieldEdge
ForeSee CX Suite ForeSee CX Suite
FullStory FullStory
Furniture Wizard Furniture Wizard
Groove Help Desk Groove Help Desk
Housecall Pro Housecall Pro
IFS Field Service Management IFS Field Service Management
Infor CloudSuite WMS Infor CloudSuite WMS
KISSmetrics KISSmetrics
Liferay Liferay
MECOMS MECOMS
Now Commerce Now Commerce
Oracle Engagement Cloud Oracle Engagement Cloud
Oracle Loyalty Cloud Oracle Loyalty Cloud
Outreach.io Outreach.io
proALPHA proALPHA
Salesforce Inbox Salesforce Inbox
ServiceSource ServiceSource
SherpaDesk SherpaDesk
Skilljar Skilljar
TeamSupport TeamSupport
TireMaster TireMaster
TouchCommerce TouchCommerce
WalkMe WalkMe
Woopra Woopra
Zendesk Support Zendesk Support
Spiceworks Spiceworks
SpiraTest SpiraTest
MouseStats MouseStats
Segment Analytics.js Segment Analytics.js
Siebel Universal Customer Master (UCM) Siebel Universal Customer Master (UCM)
Antavo Loyalty Antavo Loyalty
Forrester Forrester
AzureDesk AzureDesk
Alloy Navigator Alloy Navigator
HelpSTAR HelpSTAR
ManageEngine ServiceDesk Plus ManageEngine ServiceDesk Plus
NetSupport (All Products) NetSupport (All Products)
Squarespace Squarespace
Acquia Open Digital Experience Platform Acquia Open Digital Experience Platform
Bloomreach Experience Cloud Bloomreach Experience Cloud
Liferay DXP Liferay DXP
Sitecore Experience Platform Sitecore Experience Platform
Adobe Experience Platform Adobe Experience Platform
Microsoft Customer Experience Management Microsoft Customer Experience Management
OpenText Communications Center Enterprise (CCE) OpenText Communications Center Enterprise (CCE)
Oracle Documaker Oracle Documaker
Aternity End User Experience Monitoring Aternity End User Experience Monitoring
Knoa Knoa
Fenergo Fenergo
Alcea Tracking Solutions Alcea Tracking Solutions
Atlassian Statuspage Atlassian Statuspage
atSpoke atSpoke
Avensoft Avensoft
BlueFolder BlueFolder
BMC Helix Remedyforce BMC Helix Remedyforce
BMC Remedy Service Desk BMC Remedy Service Desk
BMC Service Desk Express BMC Service Desk Express
BMC Track-It! BMC Track-It!
BOSS Support Central BOSS Support Central
CA Business Service Insight CA Business Service Insight
CAFM Explorer CAFM Explorer
Cayzu Cayzu
ChangeGear ChangeGear
Clarity SDM Clarity SDM
ClickDesk ClickDesk
ConnectWise Control ConnectWise Control
Crestron Fusion Crestron Fusion
Cynergy Cynergy
Dell EMC ClaimPack Dell EMC ClaimPack
Dell EMC FormWare Dell EMC FormWare
Deskero Deskero
Epicor ITSM Epicor ITSM
ExpertDesk ExpertDesk
Faveo Helpdesk Faveo Helpdesk
FocalScope FocalScope
Freshcaller Freshcaller
Freshchat Freshchat
Freshservice Freshservice
Front Desk Front Desk
GetSatisfaction GetSatisfaction
GoCodes GoCodes
HappyFox HappyFox
HEAT Service Management HEAT Service Management
Help Scout Help Scout
Helpjuice Helpjuice
Helpshift Helpshift
IntelliResponse IntelliResponse
InvGate InvGate
ITRP ITRP
Ivanti Service Desk Ivanti Service Desk
Jitbit Jitbit
Kayako Kayako
KBPublisher KBPublisher
LiveAgent LiveAgent
LiveZilla LiveZilla
mHelpDesk mHelpDesk
Mojo Helpdesk Mojo Helpdesk
NetHelpDesk NetHelpDesk
Novo Help Desk Novo Help Desk
Oracle HR Help Desk Oracle HR Help Desk
Panopta Panopta
PeopleSoft HelpDesk PeopleSoft HelpDesk
Phaseware Phaseware
Planio Planio
Pulseway Pulseway
Quip Quip
Recart Recart
RepairShopr RepairShopr
Rollbar Rollbar
Rosmiman IWMS Rosmiman IWMS
SapphireIMS SapphireIMS
ServiceBridge ServiceBridge
Sifter Sifter
SMART Service Desk SMART Service Desk
Smartsupp Smartsupp
SmartSupport SmartSupport
SolarWinds Web Help Desk SolarWinds Web Help Desk
Sugester Sugester
SysAid SysAid
Teamwork Desk Teamwork Desk
Upland RightAnswers Upland RightAnswers
UserEcho UserEcho
UserVoice UserVoice
Valuemation Valuemation
vFire vFire
Vision Helpdesk Vision Helpdesk
Vivantio Vivantio
XWiki XWiki
Yonyx Yonyx
Zendesk Connect Zendesk Connect
Zendesk Talk Zendesk Talk
Zoho Desk Zoho Desk
IssueTrak IssueTrak
Salesforce.com Desk.com Salesforce.com Desk.com
Zendesk Chat Zendesk Chat
Okta Identity Cloud Okta Identity Cloud
Google Classroom Google Classroom
Arm Treasure Data Arm Treasure Data
Flybits Flybits
Fospha Fospha
MetrixLab MetrixLab
Oracle Maxymiser Oracle Maxymiser
Oracle Subscription Management Oracle Subscription Management
Sailthru Sailthru
SendGrid SendGrid
ShopGate ShopGate
RichRelevance RichRelevance
Art19 Art19
EngageOne Video EngageOne Video
Clicktale Clicktale
UserReplay UserReplay
Yandex Metrica Yandex Metrica
Microsoft Office Microsoft Office
InVision InVision
Zoom Analytics Zoom Analytics
Hoopla Hoopla
Review Ninja Review Ninja
Narvar Narvar
Adobe Fireworks Adobe Fireworks
Adobe Target Adobe Target
Akamai Identity Cloud Akamai Identity Cloud
Annex Cloud Annex Cloud
AskNicely AskNicely
Backbase Backbase
Boxever Boxever
Certona Certona
Cheetah Experiences Cheetah Experiences
Cisco Unified Contact Center Express Cisco Unified Contact Center Express
CodeBaby CodeBaby
CrownPeak CrownPeak
Custora Custora
Delivr Delivr
Easypromos Easypromos
eGain (All Products) eGain (All Products)
Emolytics Emolytics
Eptica Eptica
Esko WebCenter Esko WebCenter
Etracker Etracker
Facebook Pixel Facebook Pixel
Feefo Feefo
Fonecta Fonecta
Geomant (All Products) Geomant (All Products)
Glint Glint
Globys Globys
Google Groups Google Groups
Inframark Inframark
InMoment InMoment
InTouch Insight InTouch Insight
Jacada Jacada
Kaizen Platform Kaizen Platform
KUBRA KUBRA
LoginRadius LoginRadius
MaritzCX MaritzCX
Medallia Medallia
Modernizr Modernizr
Monetate Monetate
NextBee NextBee
OpenText Optimost OpenText Optimost
Optimizely Optimizely
Optimove Optimove
Oracle Service Cloud Oracle Service Cloud
Peerius Peerius
Pendo Pendo
PeopleMetrics PeopleMetrics
Personyze Personyze
Pluck Pluck
Popcorn Metrics Popcorn Metrics
Quadient Inspire Quadient Inspire
Qubit (All Products) Qubit (All Products)
Reputology Reputology
ResponseTek ResponseTek
Robin Robin
SAP User Experience Monitoring (UXMon) SAP User Experience Monitoring (UXMon)
SAS Customer Intelligence 360 SAS Customer Intelligence 360
Satmetrix NPX Satmetrix NPX
SeeVolution SeeVolution
SeeWhy SeeWhy
ServiceRocket ServiceRocket
ShinyStat ShinyStat
Sitecore Sitecore
SiteGround SiteGround
SublimeVideo SublimeVideo
TrustYou TrustYou
Usabilla Usabilla
UsableNet UsableNet
UserTesting UserTesting
UserZoom UserZoom
Vision Critical Vision Critical
Visual Visitor Visual Visitor
Wootric Wootric
Yummly Yummly
ZineOne ZineOne

User list of Freshdesk

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