• Alcatel-Lucent OmniTouch

  • Alcatel-Lucent OmniTouch

    Alcatel-Lucent OmniTouch is a contact center management platform that offers multichannel support and advanced reporting tools. It integrates with CRM systems and provides real-time analytics, enabling businesses to enhance customer management, streamline operations, and improve service delivery across various communication channels

Relevant Sub categories

Contact Center Management

Platforms that help businesses manage customer service centers by optimizing call routing, automating workflows, and analyzing customer interactions. Used by customer support teams and call center managers.

Customer Success (Marketing & Digital Marketing)

Platforms that help businesses track customer engagement, retention, and satisfaction. Used by customer success managers to improve client relationships and reduce churn.

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User list of Alcatel-Lucent OmniTouch

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