• Avaya IQ

  • Avaya IQ

    Avaya IQ is a comprehensive analytics and reporting tool for contact centers. It delivers real-time insights into customer interactions, operational performance, and agent productivity, empowering businesses to make data-driven decisions that improve service delivery and optimize contact center operations.

Relevant Sub categories

Contact Center Management

Platforms that help businesses manage customer service centers by optimizing call routing, automating workflows, and analyzing customer interactions. Used by customer support teams and call center managers.

UCC

A communication platform that integrates voice, video, messaging, and file sharing in a single interface. Enterprises, remote teams, and customer support centers use it to enhance collaboration and improve workflow efficiency. It reduces communication barriers and boosts team productivity.

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DialogTech DialogTech
Google Contact Center AI Google Contact Center AI
Google Dialogflow Google Dialogflow
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Tethr Tethr
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Nuance Analytics Nuance Analytics
Nuance Insights Nuance Insights
Oracle Teleservice Oracle Teleservice
Microsoft Office 365 F1 Microsoft Office 365 F1
Barracuda Email Security Service Barracuda Email Security Service
8x8 Virtual Office 8x8 Virtual Office
AT&T Collaborate AT&T Collaborate
BlueTie BlueTie
CallHub CallHub
Cisco Business Edition 6000 Cisco Business Edition 6000
Cisco Codian Cisco Codian
Cisco Hosted Collaboration Solution (HCS) Cisco Hosted Collaboration Solution (HCS)
Cisco Prime Collaboration Cisco Prime Collaboration
Discord Discord
Frame.io Frame.io
Google Voice Google Voice
GoToConnect GoToConnect
HCL Sametime HCL Sametime
HyperOffice HyperOffice
Inteliquent Inteliquent
iObeya iObeya
Kintone Kintone
Kissflow Kissflow
Klaxoon Klaxoon
LiveTex LiveTex
Lucidspark Lucidspark
Mersive Solstice Mersive Solstice
Microsoft 365 Apps & Services Microsoft 365 Apps & Services
Microsoft Whiteboard Microsoft Whiteboard
Octane AI Octane AI
Oracle Unified Communications Suite Oracle Unified Communications Suite
Padlet Padlet
Rackspace Email Rackspace Email
RingCentral Glip RingCentral Glip
Saba Meeting Saba Meeting
SmartIQ SmartIQ
Striata Striata
Switchvox Switchvox
Sympli Sympli
ThinkTank ThinkTank
Verizon Conferencing Verizon Conferencing
WeChat Work WeChat Work
Workvivo Workvivo
Zoho Assist Zoho Assist
Zoho Connect Zoho Connect
Zoom Whiteboard Zoom Whiteboard
Cisco Tandberg Cisco Tandberg
Microsoft Teams Rooms Microsoft Teams Rooms
Fieldlens Fieldlens
3CLogic 3CLogic
8x8 ContactNow 8x8 ContactNow
Acarda Acarda
Aceyus Aceyus
Acqueon Acqueon
Afiniti Enterprise Behavioral Pairing Afiniti Enterprise Behavioral Pairing
Aheeva Aheeva
Aircall Aircall
Alcatel-Lucent OmniTouch Alcatel-Lucent OmniTouch
Amazon Connect Amazon Connect
Amdocs Smart Client Amdocs Smart Client
Ameyo Ameyo
Aquila Contact Center Aquila Contact Center
Aspect Unified IP Aspect Unified IP
Aspect Zipwire Aspect Zipwire
Autom8 Autom8
Avaya Aura Call Center Elite Avaya Aura Call Center Elite
Avaya Aura Contact Center Avaya Aura Contact Center
Avaya Call Management System Avaya Call Management System
Avaya Callback Assist Avaya Callback Assist
Avaya Contact Analyzer Avaya Contact Analyzer
Avaya Contact Center Control Manager Avaya Contact Center Control Manager
Avaya Contact Center Performance Management Avaya Contact Center Performance Management
Avaya Proactive Contact Avaya Proactive Contact
Bright Pattern Bright Pattern
Calabrio Calabrio
Calibrus Calibrus
CallMiner CallMiner
CallRail CallRail
CallSource CallSource
CallTools CallTools
CallTrackingMetrics CallTrackingMetrics
Cincom Synchrony Cincom Synchrony
Cisco Packaged Contact Center Enterprise Cisco Packaged Contact Center Enterprise
Cisco Unified Contact Center Enterprise Cisco Unified Contact Center Enterprise
Cisco Webex Contact Center Cisco Webex Contact Center
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ConnectFirst ConnectFirst
Convergys Convergys
Convirza Convirza
Convoso Convoso
Dixa Dixa
Echopass Echopass
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Enghouse Interactive Enghouse Interactive
Five9 Five9
FluentStream FluentStream
FrontRange Voice FrontRange Voice
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Genesys CIM Platform Genesys CIM Platform
Genesys Contact Center Genesys Contact Center
Genesys Inbound Genesys Inbound
Genesys Outbound Genesys Outbound
Genesys PureCloud Genesys PureCloud
Genesys PureConnect Genesys PureConnect
Genesys PureEngage Genesys PureEngage
Genesys SIP Genesys SIP
Gentrack Junifer Gentrack Junifer
Huawei eSpace Unified Communications Huawei eSpace Unified Communications
IBM WebSphere Voice Response for AIX IBM WebSphere Voice Response for AIX
Interactive Intelligence Interactive Intelligence
Interactive Intelligence Interaction Dialer Interactive Intelligence Interaction Dialer
Interactive Intelligence Interaction Recorder Interactive Intelligence Interaction Recorder
Intermedia Contact Center Intermedia Contact Center
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KANA Software KANA Software
KeyMetric KeyMetric
Kixie Kixie
Kunnect Kunnect
LiveOps LiveOps
LiveVox LiveVox
Manhattan Contact Center Manhattan Contact Center
Matrixx Matrixx
Microsoft Customer Care Framework Microsoft Customer Care Framework
Microsoft Dynamics 365 for Customer Service Microsoft Dynamics 365 for Customer Service
MindTouch MindTouch
Mitel Contact Center Solutions Mitel Contact Center Solutions
NewVoiceMedia NewVoiceMedia
NICE Real-Time Impact NICE Real-Time Impact
Noble Outbound Noble Outbound
Now Interact Now Interact
Nuance IVR Tooling Suite Nuance IVR Tooling Suite
Oaisys Oaisys
Odigo Odigo
OpenScape Cloud Contact Center OpenScape Cloud Contact Center
Oracle Contact Center Anywhere Oracle Contact Center Anywhere
Oracle Interaction Center Oracle Interaction Center
Oracle TeleSales Oracle TeleSales
osTicket osTicket
PanTerra Streams PanTerra Streams
Parrot Cloud Call Center Parrot Cloud Call Center
prairieFyre prairieFyre
Promoter.io Promoter.io
RapidDeploy RapidDeploy
Refractive Dialer Refractive Dialer
Reputation.com Reputation.com
RingCentral Contact Center RingCentral Contact Center
Salesforce Service Cloud Salesforce Service Cloud
Samwin Contact Center Samwin Contact Center
SAP Contact Center SAP Contact Center
Siebel Contact Center Siebel Contact Center
Signius Signius
Slaask Slaask
SynXis Voice Agent SynXis Voice Agent
Talkdesk Talkdesk
TeleSign TeleSign
Tellme Networks Tellme Networks
Telmetrics Telmetrics
Twilio Flex Twilio Flex
UJET UJET
VanillaSoft VanillaSoft
VICIdial VICIdial
Vocalcom Vocalcom
VoiceBase VoiceBase
Voxify Voxify
WorkMarket WorkMarket
Xenialab Xenialab
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Executone Systems Executone Systems
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Fusion Connect Fusion Connect
DailyMotion Cloud DailyMotion Cloud
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GroveSite GroveSite
NetIQ NetIQ
Jive Software Jive Software
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Microsoft Yammer Microsoft Yammer
Cisco ASA Software Cisco ASA Software
AirMedia AirMedia
Alcatel-Lucent OmniPCX Alcatel-Lucent OmniPCX
Alcatel-Lucent OpenTouch Alcatel-Lucent OpenTouch
AnyMeeting AnyMeeting
Anywhere365 Anywhere365
Asterisk Asterisk
Atmail Atmail
Avaya Business Advocate Avaya Business Advocate
Avaya DEFINITY Prologix Solutions Avaya DEFINITY Prologix Solutions
Avaya Interaction Center Avaya Interaction Center
Avaya IP Deskphones Avaya IP Deskphones
Avaya One-X Applications Avaya One-X Applications
Avaya Unified Messaging Avaya Unified Messaging
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BroadSoft BroadSoft
BroadVoice BroadVoice
Brocade ICX Brocade ICX
Callbell Callbell
Centile Istra Centile Istra
Cisco Expressway Cisco Expressway
Cisco Integrated Services Routers Cisco Integrated Services Routers
Cisco Jabber Cisco Jabber
Cisco Smart Net Total Care Cisco Smart Net Total Care
Cisco TelePresence Cisco TelePresence
Cisco UC500 Cisco UC500
Cisco UcaaS (Hosted Service) Cisco UcaaS (Hosted Service)
Cisco Unified Communications Manager (CallManager) Cisco Unified Communications Manager (CallManager)
Cisco Unified IP Interactive Voice Response Cisco Unified IP Interactive Voice Response
Cisco Unified IP Phones 7900 Cisco Unified IP Phones 7900
Cisco Unified IP Phones 8900 Cisco Unified IP Phones 8900
Cisco uOne Cisco uOne
Cisco VoIP PBX Cisco VoIP PBX
Cisco WebEx DX Series Cisco WebEx DX Series
CloudCall CloudCall
ContactPro ContactPro
ConvergeOne ConvergeOne
Crisp Crisp
Digium Digium
Evolve IP Evolve IP
Front Front
Gamma Telecom Gamma Telecom
HelpCrunch HelpCrunch
IceWarp IceWarp
Infobip Infobip
InfoFlo InfoFlo
Jive Communications Jive Communications
Kinetic Kinetic
LINK Mobility LINK Mobility
LiveSupporti LiveSupporti
Logitech Video Conferencing Logitech Video Conferencing
Loom Loom
MessageBird MessageBird
Microsoft Exchange Microsoft Exchange
Microsoft Exchange Server 2016 Microsoft Exchange Server 2016
Microsoft Exchange Server 2019 Microsoft Exchange Server 2019
Microsoft Lync Enterprise Voice Microsoft Lync Enterprise Voice
Microsoft Outlook Microsoft Outlook
Microsoft SharePoint Microsoft SharePoint
Microsoft Teams Microsoft Teams
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Mitel MiCollab Mitel MiCollab
Natterbox Natterbox
NEC UNIVERGE 3C NEC UNIVERGE 3C
NetFortris Fonality NetFortris Fonality
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Nortel Meridian Nortel Meridian
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Plantronics Plantronics
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SnapComms SnapComms
Star2Star Star2Star
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TrueConf TrueConf
TurboSMTP TurboSMTP
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Zadarma Zadarma
Zenvia Zenvia
Zoho Campaigns Zoho Campaigns
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Zoom Phone Zoom Phone
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Microsoft Skype for Business Online Microsoft Skype for Business Online
Microsoft Skype for Business Server Microsoft Skype for Business Server
Netcall Liberty Platform Netcall Liberty Platform

User list of Avaya IQ

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