• Twilio Flex

  • Twilio Flex

    Twilio Flex is a fully programmable cloud contact center platform that enables businesses to build custom communication solutions. It offers omnichannel support, including voice, chat, and messaging, and provides tools for intelligent routing, real-time analytics, and integrations with existing CRM systems to improve customer service

Relevant Sub categories

Contact Center Management

Platforms that help businesses manage customer service centers by optimizing call routing, automating workflows, and analyzing customer interactions. Used by customer support teams and call center managers.

Predictive Analytics

Uses data modeling and AI to forecast trends and business outcomes. Used by analysts and strategists.

User/Customer Experience (Marketing & Digital Marketing)

A tool that collects user feedback, analyzes behavior, and optimizes digital interactions. E-commerce, SaaS, and service-based businesses use it to enhance product usability and customer satisfaction. It drives customer retention and improves product design.

User/Customer Experience (Customer Management)

A tool that collects user feedback, analyzes behavior, and optimizes digital interactions. E-commerce, SaaS, and service-based businesses use it to enhance product usability and customer satisfaction. It drives customer retention and improves product design.

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Hoopla Hoopla
Review Ninja Review Ninja
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Akamai Identity Cloud Akamai Identity Cloud
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Backbase Backbase
Boxever Boxever
Certona Certona
Cheetah Experiences Cheetah Experiences
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Google Groups Google Groups
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LoginRadius LoginRadius
MaritzCX MaritzCX
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ShinyStat ShinyStat
Sitecore Sitecore
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SublimeVideo SublimeVideo
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User list of Twilio Flex

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