• VICIdial

  • VICIdial

    VICIdial is an open-source contact center solution that offers predictive dialing, inbound/outbound call management, and advanced reporting features. It supports a wide range of communications channels and allows businesses to manage campaigns, improve agent productivity, and track performance in a cost-effective manner

Relevant Sub categories

Contact Center Management

Platforms that help businesses manage customer service centers by optimizing call routing, automating workflows, and analyzing customer interactions. Used by customer support teams and call center managers.

Predictive Analytics

Uses data modeling and AI to forecast trends and business outcomes. Used by analysts and strategists.

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User list of VICIdial

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